Your satisfaction is our goal.

A full sanitization cycle is 10 minutes (600 seconds). Please note that you may need to run more than one cycle to fully sanitize all sides of an item.

You can put keyboards, mice, trackballs, mobile phones, and other computer devices inside the product’s sanitization compartment to sanitize them.

You cannot put food, tableware, beverages, feeding bottles, medical supplies, liquids, animals, and other items that are not computer devices or office appliances inside the product’s sanitization compartment. UV rays may break down plastic, rubber, or other nonmetallic materials, can fade colors, and can be damaging to plant life over time.

No. Do not put food inside the UVStand™ Monitor Stand’s sanitization compartment. Do not put tableware, beverages, feeding bottles, or medical supplies inside the UVStand™ either.

No. Do not put live animals in the UVStand™ Monitor Stand’s sanitization compartment.

No, it is fixed height and not adjustable.

No. The product is not recommended for use by children under the age of 14. Parent supervision is recommended.

Return it to your nearest service center or contact Kensington customer support.

Press and release the power button. As long as LED indicator is not illuminated the product has been turned off.

No, all product labels should remain on the product.

Utility power for the unit is 18W (9V/2A). Please use the power adapter included to power the sanitization compartment.

No, the UVStand™ should only be used indoors. It should be used in a stable location that is dry and free from liquid incursion. The product is not intended for use in bathrooms, by swimming pools or at laundry areas. Never place it where it may fall into a bathtub or other standing water.

Germicidal ultraviolet rays are harmful to the eyes and skin. Avoid exposure to direct or reflected UV as it could cause significant eye and/or skin damage. If the UV light inside the enclosure is visible, power off and unplug the equipment from the outlet immediately and contact Kensington for assistance. Do not attempt to fix or disassemble the unit by yourself.

No. The product is intended for household and/or office use only. It is not intended for medical use. Do not use the equipment to sanitize medical supplies, tableware, or feeding bottles.

No. Do not put objects into the sanitization compartment that are too large to fit properly as this may cause damage to the UV LED beads mounted on top of the compartment.

No. Do not stack objects inside the compartment as this will prevent them from being properly sanitized. Only objects with direct contact to UV LED lights will be sanitized properly. When placing an object into the compartment for sanitization, make sure the surface that will have direct contact with the user is face up to ensure maximum sanitization efficacy. More than one sanitization cycle might be required for objects with more than one surface that will have direct contact with the user.

If the product’s LED light is flashing blue, the sanitization cycle is working and in progress.

1,000 hrs, or 6,000 sanitization cycles at 10 minutes per cycle.

The sanitization process is not complete and 99.9% efficacy may not be achieved. We suggest to always run a complete 10 minute cycle for best results.

Sanitization cannot be activated. Contact Kensington for support. Do not try to disassemble the unit or fix the issue by yourself.

Sanitization is working and on-going.

The sanitization cycle is complete.

The unit has been turned off or the front door has been opened before a sanitization cycle is complete. We suggest running another full cycle to make sure 99.9% of sanitization rate can be achieved.

One or more LED beads are broken. Sanitization can continue but might not achieve 99.9% of sanitization rate as claimed. Contact with Kensington for support

Weight on top of the UVStand™ Monitor Stand should not exceed 20kg/40lbs. We recommend 1 monitor up to 34″. Please ensure your monitor is centered on the UVStand™ Monitor Stand and at no risk of falling off the stand’s edge.

First unplug the unit. Use only alcohol-based cleaning solution (<=95%), chlorine-based solution (><=8%), quatemary ammonium based solution (><=5%), warm water and a dry cloth to clean the outside and inside of the unit while it is unplugged. any other servicing should be performed by an authorized service representative. contact kensington for support.>

Please review the full efficacy report for more details. (include report)