Kensington® Trackball Firmware Upgrade Tool

Kensington Part No. 64325 Expert Mouse® Wired.

Issue Statement: If you are experiencing your cursor not moving or the trackball stops working, we recommend upgrading the firmware on your 64325 Expert Mouse® Wired Trackball as detailed below.

This firmware update only applies to devices within the below serial number ranges. If your device serial number is not covered, this firmware update is not recommended.

• S/N: A12211C00001-1000
• S/N:A12152C00001-510
• S/N:A12202C00001-1500
• S/N:A12205C00001-1000
• S/N:A12207C000001-600
• S/N:O2037C000001-1000
• S/N:Q2030C000001-4040
• S/N:Q2031C000001-2000
• S/N:Q2037D000001-2050
• S/N:Q2037D002051-4100
• S/N:Q2037D004101-6150
• S/N:Q2041C000001-2000
• S/N:Q2047C000001-2000
• S/N:Q2048D000001-2050
• S/N:Q2053C000001-1000
• S/N:Q2118D000001-2000
• S/N:Q2130D000001-2000
• S/N:Q2132C000001-1000
• S/N:Q2136D000001-4500
• S/N:Q2152D000001-2000
• S/N:Q2135C000001-600

Step 1

First, download the Firmware Upgrade Tool to your computer.

Download Link

 

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Step 2

Locate the downloaded content (typically found within your ‘Downloads’ folder), right-click it and unzip the folder to your Desktop for easy access (shown below).

 

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Step 3

Connect your Expert Mouse® Trackball to a Windows computer running Windows 7, Windows 10 or Windows 11.

 

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Step 4

Open the folder labelled “Expert Mouse Wired V0116” from your desktop and double-click the application file labelled “KensingtonUpdate”

 

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Step 5

Once the Firmware Upgrade Tool is launched, left-click the button marked “Update”.

 

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Step 6

The upgrade process may take up to five minutes to complete. During this time please do not disconnect your Expert Mouse® from the computer.

 

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Step 7

When the firmware upgrade is complete, you will be notified as shown below.

Note: Should any additional issues arise, please do not hesitate to reach back out to our Technical Support team.