General Return and Refund Policy
Kensington is committed to customer satisfaction. If you have purchased a product directly from the Kensington.com website and you are not fully satisfied with your purchase for any reason, you may return it within 30 days from the date of shipment for a refund or exchange.
Returns
- Returns can be submitted within 30 days from the date of shipment for any reason.
- All custom-made and clearance product sales are final and are not eligible for return.
- Shipping costs are non-refundable, except in cases where the product was received defective, damaged in shipment or if it is the result of our error.
Refunds
- Refunds are issued in USD to the original payment method used for the purchase.
- Return processing time is generally 7-10 business days from receipt of return.
- Depending on your bank’s processing time, credit cards may take up to 10 days after we process the return to reflect on your account.
- Refunds by mail may take up to 4 weeks to be received after the return is processed.
- Returns should be shipped using a carrier that offers tracking. You are responsible to insure your package and declare the full value of the shipment so that you are protected if shipment is lost or damaged in transit. If you choose not to use these services, you are responsible for any loss or damage to the product during shipping.
Exchanges
- Exchanges are only accepted on new and unused products.
- No exchanges will be accepted for custom-made (for example but not limited to custom locking SKUs) or clearance products.
How to Request a Return, Refund or Exchange
To start the return process, please contact us at
https://www.kensington.com/resources/product-support/ within 30 days of receipt to obtain a Return Material Authorization (RMA) number and instructions. We're available
to support you from Monday - Friday from 7:30am until 6:30pm PT. Please be prepared to provide your contact information, order number, item number and a reason for the return. A customer service representative will assist you with the request.
- Products must be returned in their original and undamaged packaging, with all materials and accessories included, to be eligible for a full refund, excluding shipping and handling charges.
- To ensure proper credit, packages should be returned with clearly marked with the RMA number and packing slip placed in the shipment prior to returning to Kensington. If you return product without an RMA number, your shipment will be refused and returned to you at your expense.
- Failure to properly package and ship the product with all materials and accessories included will result in a reduction from a full refund to account for any damage.
- Non-defective (unused) returns are subject to a 20% restocking fee, including shipments refused on delivery, and must be paid within 30 days of the date of invoice.
- Non-defective (used) equipment returns will not be accepted.
This policy only applies to products purchased through the Kensington.com online store. Products purchased from a local store, third-party retailer, reseller, or non-ACCO Brands website must be returned to where they were originally purchased.
Defective Products
If you discover what you believe is a product defect for any Kensington product, please contact us at
https://www.kensington.com/resources/product-support/ within 90 days of the shipment date. If your product does have a defect, your product is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product. Repairs or alterations made by persons not authorized by Kensington may void the warranty.
Damaged Products
If you receive a damaged product, you must notify Kensington within 48 hours of delivery at
https://www.kensington.com/resources/product-support/. Kensington will investigate the claim and notify the freight company of the damage. Please retain all packaging in the event that Kensington or the freight company needs to inspect it. These investigations may take multiple business days but merchandise replacements will be processed as soon as possible.
Missing Parts
If you receive a product with missing parts, you must contact us within 5 working days of your delivery date to be eligible for a claim.
