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Step 1
First, download the Firmware Upgrade Tool to your computer.
Download Link
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Step 2
Locate the downloaded content (typically found within your “Downloads” folder), right-click it, and unzip the folder to your “Desktop” for easy access.
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Step 3
Connect the external power supply to your SD4800P docking station.
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Step 4
Connect the supplied USB-C host cable to the docking station.
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Step 5
Connect the other end of the USB-C cable to an available USB-C port on your Surface device.
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Step 6
Open the folder labeled “Kensington_SD4800P_Upgrade_v1.0.0.6” from your desktop and double-click the application file labeled “SD4800P_Upgrade”.
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Step 7
If prompted with the Windows Defender SmartScreen pop up, click “More Info” and then “Run anyway”.
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Step 8
With the application open, the “Dock FW Version” should be listed. If it is not listed, please check that the dock is powered on and connected to your device.
Note: It can take a minute or so for the firmware version to be listed.
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Step 9
Once the firmware version is listed, click the “Upgrade Now” button within the application.
Note: Update times vary. Please ensure power stays connected to the dock, and do not unplug the USB-C cable until the firmware update has finished.
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Step 10
Once the firmware upgrade finishes, a “Success” prompt will appear. Click “Ok” to close the prompt.
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Step 11
Remove power from the docking station.
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Step 12
Connect power back to the docking station and check within the firmware upgrade tool to confirm that the latest version is present.
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Step 13
With the latest firmware installed, please test your device to see if video or power issues are resolved. If issues persist, please contact our Tech Support team.
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