Kensington EQ

Kensington EQ

Gemaakt van duurzamere materialen waar de klant op kan vertrouwen

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Kensington Docking Station
Firmware Upgrade Tool (Version 1.0.0.6)

 

Kensington P/N: K38249 SD4800P USB-C Driverless Docking Station

Issue Statement: If you are experiencing intermittent Video (monitor is not functioning properly through the dock) or Power Delivery (your laptop will no longer charge through the docking station), we recommend upgrading the firmware on your docking station.

Potentially Impacted USB-C Host Devices*:

Surface Pro 7
Surface Pro 7+
Surface Go 2
Surface Book 3
Surface Laptop 3

*Note: The issue may not be limited to just the above listed devices. Please contact Kensington’s Technical Support department should you be experiencing these issues on a device not listed above, or if you have any questions or concerns.

 

Step 1
First, download the Firmware Upgrade Tool to your computer.


Download Link

 

  

Step 2
Locate the downloaded content (typically found within your “Downloads” folder), right-click it, and unzip the folder to your “Desktop” for easy access.

 

 

 

Step 3
Connect the external power supply to your SD4800P docking station.

 

 

 

Step 4
Connect the supplied USB-C host cable to the docking station.

 

 

  

Step 5
Connect the other end of the USB-C cable to an available USB-C port on your Surface device.

 

 

Step 6
Open the folder labeled “Kensington_SD4800P_Upgrade_v1.0.0.6” from your desktop and double-click the application file labeled “SD4800P_Upgrade”.

 

 

 

 

Step 7
If prompted with the Windows Defender SmartScreen pop up, click “More Info” and then “Run anyway”.

   

 

Step 8
With the application open, the “Dock FW Version” should be listed. If it is not listed, please check that the dock is powered on and connected to your device.
Note: It can take a minute or so for the firmware version to be listed.

 

 

 

Step 9
Once the firmware version is listed, click the “Upgrade Now” button within the application.
Note: Update times vary. Please ensure power stays connected to the dock, and do not unplug the USB-C cable until the firmware update has finished.

   

 

Step 10
Once the firmware upgrade finishes, a “Success” prompt will appear. Click “Ok” to close the prompt.

 

  

Step 11
Remove power from the docking station.

 

  

Step 12
Connect power back to the docking station and check within the firmware upgrade tool to confirm that the latest version is present.

 

  

Step 13
With the latest firmware installed, please test your device to see if video or power issues are resolved. If issues persist, please contact our Tech Support team.

 

  

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