Your satisfaction is our goal.

A: No, in order for a Thunderbolt 3 desktop docking station to be compatible with USB-C laptops, the docking station (like our SD5500T or SD5600T) must use the Intel Titan Ridge chipset. 

A: No, M1/M2 Base Chipset supports only a single external display. (Only M1/M2 Pro, M1/M2 Max, and M1 Ultra Chipset supports dual displays).

A: No  

A: With macOS and Windows 10 and 8.1, the operating system will download and install the necessary drivers automatically. Please be sure your Intel Thunderbolt software is installed. For more details see https://thunderbolttechnology.net/updates

A: Supports USB-C PD 3.0 (100W of laptop charging)

A: Unfortunately, charging will not be supported then. However, data and video functionality will still be supported.  

A: Thunderbolt 3 -Single or Dual Monitors: 4K (3840 x 2160 @ 60Hz) // USB-C Alt Mode HBR3 -Single Monitor: 4K @ 60Hz or Dual Monitors: 1440p @ 60Hz // USB-C Alt Mode HBR2 -Single Monitor: 4K @ 30Hz or Dual Monitors: 1080p @ 60Hz

A: Sometimes the 2nd monitor will not automatically be displayed. You may have to use the Intel, Nvidia, or other compatible graphics card settings application to ‘unhide’ the second monitor.

A: Yes, the front USB Type-A and Type-C ports supports 5V/1.5A

A: No, we can only guarantee the Kensington cables shipping with the dock would work.  USB cables can vary greatly between different manufacturers.  We recommend users to contact Kensington for replacement if needed. 

A: This dock supports up to 100W of charging, making it a great solution for the latest MacBooks

A: Yes, however, please visit https://www.kensington.com/dockworks/ for a complete list of the docking stations that are compatible with DockWorks.  

A: Yes, (with the exception of LD5400T, Lock and Dock series) our docks have VESA mount holes, but the VESA mount is not included. The following VESA mount is compatible with this docking station (K33959WW). 

A: This dock supports the Gigabit Ethernet standard which provides a maximum data rate of 1Gbps. Actual Ethernet speeds may vary depending on, but not limited to, Internet bandwidth, Ethernet cables, network switches, and the hardware and firmware performance of the host computer.