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Kensington aims high—from the quality and value of our products to the service and support we provide to our customers. Here’s everything you need to set up your new SD5800T Thunderbolt™ 4 and USB4® Quad Video Docking Station.
Have a question about your SD5800T Docking Station? Need guidance with setup? Want to chat with a Kensington product specialist? Just scroll and select the resource you need.
Connect with a Kensington product specialist.
Phone:
800-535-4242
Technical Support:
Support page
Live chat:
Click the Live Chat tab on the right
Kensington takes pride in making our comprehensive installation guides easy to follow, with simple illustrations and step-by-step instructions. This guide will walk you through setup and help you get to know your new docking station.
A: Yes, the SD5800T supports USB-C® Alt Mode laptops up to 10Gbps and Thunderbolt™ 3 or 4 laptops up to 40Gbps. It enables quad displays on both USB-C® Alt Mode and Thunderbolt™ 3 or 4 laptops. Thunderbolt™ offers a higher resolution and refresh rate, so for optimal performance, use Thunderbolt™ 4 desktop docking stations with Thunderbolt™ 3 or 4 laptops.
A: The SD5800T supports Quad 4K @ 60Hz or Single 8K @ 60Hz via an HDMI® port (DP supports up to 8K @ 30Hz) for Windows and Dual 6K @ 60Hz for MacBook models with M1 Pro, M1 Max, M2 Pro, and M2 Max chipsets and Single 4K @ 60Hz for MacBook models with M1/M2 base chipset.
A: No, the M1/M2 Pro, M1/M2 Max, and M1 Ultra Chipset support up to dual displays.
A: No, the M1/M2 Base Chipset supports only a single external display (M1/M2 Pro, M1/M2 Max, and M1 Ultra Chipset support up to dual displays).
A: The SD5800T supports USB-C® PD 3.0 (fixed power delivery with up to 98W of laptop charging).
A: Yes, the front USB-A 5V/1.5A port and the back USB-C® 5V/1.5A port can charge your phone.
A: No, we only guarantee that the Kensington cables shipping with the dock will work since USB cables can vary greatly between different manufacturers. We recommend contacting Kensington for replacement cables if needed.
A: Yes, the SD5800T supports Power Delivery up to 98W of charging, with actual power delivery based on system requirements—making it an ideal solution for MacBook laptops.
A: Yes, the SD5800T can be mounted behind your monitor using a mounting bracket (sold separately; K34050WW).
A: Yes, the SD5800T works with Kensington DockWorks™ software and installation is recommended for the best connection, performance, and security from your docking station.
A: The SD5800T supports Thunderbolt™ 4, Thunderbolt™ 3, USB4®, and USB-C® devices running Windows (10 or later) or macOS (11 or later).
A: Yes, Kensington Thunderbolt™ 4 docking stations are compatible with non-Thunderbolt™ devices. However, keep in mind that you may not be able to utilize the full capabilities of Thunderbolt™ 4 on non-Thunderbolt™ devices.
A: Yes, the plastic material used in the SD5800T docking station is composed of 65% post-consumer recycled content (PCR), aimed at reducing our environmental impact.
A: Yes, for dual external displays, we recommend using either two HDMI ports or two DP ports for the dual-display setup. Alternatively, if users prefer to use one HDMI and one DP port, please ensure that DP video option 1 is connected with HDMI video option 2, or HDMI video option 1 is connected with DP video option 2. For combinations using one DP and one HDMI port, they should be positioned diagonally from each other.
